🩺 Use your doctor or pharmacy portal
Sign in to see test results, message your doctor, and refill prescriptions online.
Which device are you using?
Pick one and the steps below will use the right words for you.
📱 A quick heads-up
This guide is written for phone, tablet, and computer. Choose that device above to follow along — or look at the related guides below for your device.
A patient portal is a private, secure website from your doctor or pharmacy. You can see results, book visits, and order refills without a phone call.
🧭 New to this? Start here first
These short guides cover what you need before this one — no rush.
Create an email account
Set up a free email address so you can send and receive messages.
Create a strong password you can remember
Make passwords that keep your accounts safe without driving you crazy.
Connect to Wi-Fi (the internet)
Get your device online so you can browse, email, and make video calls.
✅ What you need
- The portal name from your clinic (such as MyChart) or pharmacy
- The username and password you created (or the sign-up letter they gave you)
Step by step
- Open the portal. Your clinic gives you the exact website or app name to use.
- Tap Sign In and enter your username and password. Click Sign In and enter your username and password.
- If it's your first time, choose Sign Up or Activate and follow the steps, using the code from your clinic letter.
- Tap the menu to find Messages, Test Results, Appointments, or Prescriptions. Use the menu to find Messages, Test Results, Appointments, or Prescriptions.
- To refill a prescription, open Prescriptions or Medications and choose Refill.
💡 Helpful tips
- Only ever sign in from the official website or app your clinic gave you.
- Your clinic's front desk can help you reset a forgotten password — just call them.
Patient portals can save you a lot of waiting on hold. If you get stuck signing up, your clinic’s staff are used to helping — there’s no need to feel embarrassed.